Refund policy

Returns

Returns are generally not accepted due to the custom nature of the product, you can contact us at VIPpatient@reimboldeye.com. If your return is accepted, you will send your item back at your cost unless there was an error with your purchase on our part to 4180 Old Milton Parkway 1-D Alpharetta, GA 30005. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question at VIPpatient@reimboldeye.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.